FAQ
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to our FAQ section. Here, you will find answers to common questions about our products, services, and policies. If you don’t find the information you’re looking for, please feel free to contact us directly.
1. What products do you offer?
We offer a wide range of Tata Croma electronics and Amul products. Our electronics include gadgets, home appliances, and other tech products, while our Amul range includes dairy products like milk, butter, cheese, and more.
2. How can I place an order?
You can place an order by browsing our website, selecting the products you wish to purchase, and completing the checkout process. We accept various online payment methods for your convenience.
3. Do you offer CSC services?
Yes, we provide Common Service Center (CSC) services, including assistance with government scheme applications, utility bill payments, digital literacy programs, and e-governance services.
4. What payment methods do you accept?
We accept online payments through major credit cards, debit cards, net banking, and popular digital wallets.
5. What is your shipping policy?
We strive to deliver your products promptly. Our shipping and delivery policy outlines the estimated delivery times and shipping charges. You can review our Shipping and Delivery Policy for more details.
6. Can I cancel or return my order?
All sales are final. We do not offer refunds or accept cancellations once the product is sold, except in cases where the product is dead on arrival (DOA). If you receive a DOA product, please contact us immediately. For more information, please read our Refund and Cancellation Policy.
7. How do I report a dead on arrival (DOA) product?
If you receive a DOA product, contact our customer service team within 24 hours of receiving the product. Provide your order number, a description of the issue, and, if possible, photographic evidence of the defect. We will arrange for a replacement at no additional cost.
8. How can I contact customer service?
You can contact us via email at [info@namasakaarmahara.com], call us at [+91-12345-67890] during business hours, or visit our Contact Us page for more options.
9. What are your business hours?
Our customer service team is available Monday to Saturday, from 9:00 AM to 6:00 PM.
10. Where are you located?
Our office is located in Jammu, Jammu & Kashmir. You can find our complete address on our Contact Us page.
11. How can I stay updated with your latest products and offers?
You can follow us on social media platforms like Facebook, Twitter, and Instagram. Additionally, you can subscribe to our newsletter for updates on new products, special offers, and promotions.
If you have any other questions or need further assistance, please don’t hesitate to contact us. We are here to help!
