Refund and Cancellation Policy
Refund and Cancellation Policy
Refund and Cancellation Policy
Welcome to Namasakaarmahara.com. We strive to ensure our customers are satisfied with their purchases and services. However, due to the nature of our products, we have specific policies regarding refunds and cancellations. Please read this policy carefully before making a purchase.
1. General Policy
At Namasakaarmahara.com, all sales are final. We do not offer refunds or accept cancellations once the product is sold. Please ensure you review your order carefully before completing your purchase.
2. Exceptions for Dead on Arrival (DOA) Products
We understand that occasionally, products may arrive damaged or defective. In such cases, we offer the following exception:
- Dead on Arrival (DOA) Products: If you receive a product that is dead on arrival (DOA), please contact our customer service team immediately, within 24 hours of receiving the product. We will arrange for a replacement at no additional cost to you. Please ensure that the product is in its original packaging, and all accessories and manuals are included.
3. Process for Reporting DOA Products
To report a DOA product, please follow these steps:
- Contact Us: Email us at [your email address] or call us at [your phone number] within 24 hours of receiving the product. Provide your order number, a description of the issue, and, if possible, photographic evidence of the defect.
- Return Authorization: Our customer service team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
- Return Shipping: Pack the product securely in its original packaging, including all accessories, manuals, and documentation. Write the RAN on the outside of the package. Ship the product back to us using the shipping method provided in the return instructions.
- Replacement: Once we receive and inspect the returned product, we will ship you a replacement at no additional cost. Please note that the replacement process may take 7 to 10 days.
4. Non-Returnable Items
Certain items are non-returnable under any circumstances, including:
- Products that have been used or damaged after delivery.
- Products not in their original condition, missing accessories, manuals, or packaging.
- Perishable goods, such as food items, unless they are DOA.
5. Online Payment Policy
We accept various online payment methods for your convenience. Please note that once a transaction is completed, it cannot be canceled or refunded unless it falls under the DOA policy outlined above. Ensure all information is correct before finalizing your purchase.
6. Contact Information
If you have any questions or concerns regarding our refund and cancellation policy, please contact us:
7. Changes to This Policy
Namasakaarmahara.com reserves the right to modify or update this refund and cancellation policy at any time. Any changes will be posted on this page. Please review this policy periodically to stay informed of any updates.
Thank you for shopping with Namasakaarmahara.com. We appreciate your understanding and cooperation.
